"Customer satisfaction is our responsibility!"
"Unity, Rigorous, Positive and Innovative", as the essence of the corporate culture of Shandong sinship Energy Technology Co., Ltd., is deeply rooted in the business philosophy of "Customer satisfaction, our responsibility!" The trust of outstanding outstanding enterprises. Shandong sinship Energy Technology Co., Ltd. provides professional, fast and dedicated service to every customer. Pre-sale, in-sale and after-sale service personnel serve all provinces, cities and regions across the country, and establish offices in areas where customers are concentrated. sinship power, service is on your side. With the ultimate goal of creating a global gold power supplier of "technology priority, reliable quality and customer satisfaction", adhere to the service tenet of "customer satisfaction", carefully shape the brand image of Xinchi Energy's high-quality service, and wholeheartedly provide customers with the fastest and most efficient after-sales service Services, escort power users; at the same time, provide systematic and comprehensive training for customers, actively organize technical exchanges, and achieve the goal of common growth and win-win cooperation.
quick response mechanism
Customer service engineering provides customers with 7X24 hours of product technical support and solution consultation.
The field service response is:
In the city: arrive within 2 hours (cities with service outlets);
In the province: arrive within 24 hours;
Outside the province: 48 hours to arrive;
In addition, the company configures a dedicated after-sales service, provides emergency response services, and can arrive at the scene as quickly as possible.
24/7 service mechanism:
365 days: service every day, fully in place;
24-hour consultation service is available all the time;
Provide 24-hour technical support, use it with confidence;
24-hour on-site service to ensure peace of mind;
service team:
Pre-sales support team: professional and technical personnel provide professional pre-sales technical advice;
Technical support team: professional after-sales service engineers provide thoughtful after-sales service;
Customer complaint handling clerk: Accept all kinds of complaints from customers, handle them quickly, and give feedback in a timely manner.
Humanized service plan:
Remote guidance: provide technical support such as remote telephone and email;
On-site service: provide on-site maintenance, technical support and other services;
Remote guidance: provide technical support such as remote telephone and email;
Inspection service: provide regular return visits and inspection services;
Station service: Provide long-term station service required by the project.
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